Return & Refund Policy


If you find any issues with your system within the first 30 days please e-mail us at and we will fix /replace the system. If you are not happy with your purchase, we will accept a return of a gently used product within 30 days. There will be a 20% restocking fee for the return. Once we receive the returned item Black Pack Retro will then give a partial refund (excluding shipping and a 20% restocking fee).

Please allow 1-2 weeks for your return to be processed.

Discounted items are not eligible for a return.

Returned items must be delivered to us unused or gently used, in original packaging in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.